Terms of Service.

1. Company information

SellerPilot is a trading name operated by ECOMPETE SOLUTIONS LTD, a company registered in England and Wales under company number 15336383.

2. Purpose of the Website

The Website provides general information about SellerPilot’s ecommerce guidance and account management services. Website content is informational and does not itself create a binding offer, guarantee, or agreement to provide services.

SellerPilot may provide ecommerce consulting, research, account management, recommendations, and optional implementation support, subject to the scope agreed in writing for a particular project.

3. Inquiries, applications, and service arrangements

Basic and Standard offer a seven-day free trial through Stripe without a credit card. Completing Stripe signup creates a customer and a trial subscription for the chosen package. No payment is collected during the trial. Without a payment method, the subscription pauses at trial end without a charge or new invoice. To continue, contact your account manager to add a payment method and start your paid plan. The separate initial inquiry and onboarding review are also free. The form requests a name, email address, and business description, with the selected package attached to the submission. No credit card or customer account is required. Submitting does not create a subscription, start a service, grant portal access, or commit either party to an engagement.

Monthly management plans

Basic Guided Self-Service is $100 USD per month. The customer performs the work with professional guidance. Standard Done-For-You Account Management is $295 USD per month and includes agreed work completed by an account manager. Premium is $795 USD per month for enhanced management, subject to approval and agreed scope. Availability, scope, billing, applicable tax, and service arrangements are confirmed in writing before payment or work begins. Custom development requires feasibility review and approval. No plan promises unlimited labor or guaranteed results.

Existing subscriptions and cancellation

The trial signup and website inquiry processes do not change existing customer subscriptions, agreed promotional periods, or payment terms. Existing customers should refer to their service agreement and billing confirmation. To request cancellation, contact your account manager or email Alex@eCompeteSolutions.com using your subscription email address. Existing customers can also use the secure billing portal.

For active paid subscriptions, cancellation takes effect at the end of the current paid period, with no further renewals. Cancellation does not automatically refund charges already made. Existing agreed cancellation rights and statutory rights are unaffected.

Premium applications

Apply Now sends a Premium application for review. Applying does not guarantee acceptance, charge you, or create a subscription.

4. No guarantees

SellerPilot does not guarantee eligibility, approval, reinstatement, enforcement, ranking, traffic, sales, revenue, profitability, marketplace visibility, Buy Box placement, account status, advertising performance, or any other commercial or platform-specific outcome.

Any examples, recommendations, observations, research, or service descriptions on the Website are provided for general informational purposes and do not guarantee a particular result.

5. No legal representation or legal advice

SellerPilot does not provide legal representation or legal advice. Nothing on the Website, or in SellerPilot’s services, should be treated as legal advice. Clients should obtain independent legal, tax, regulatory, compliance, or other professional advice where appropriate.

6. Client responsibilities

Clients remain responsible for their own accounts, products, listings, claims, documents, decisions, compliance obligations, permissions, marketplace activity, and communications with third parties.

SellerPilot may provide research, recommendations, and optional implementation support, but clients remain responsible for reviewing and approving actions taken in relation to their businesses.

7. Independence from third-party platforms

SellerPilot and ECOMPETE SOLUTIONS LTD are independent service providers. SellerPilot’s approval as an Amazon application does not mean Amazon endorses or sponsors our ecommerce management services. References to other platforms do not imply affiliation, endorsement, or sponsorship.

References to third-party platforms, products, services, brands, or policies are for identification and informational purposes only.

8. Intellectual property and brand use

The Website content, SellerPilot name, branding, design, text, graphics, and other original materials are protected by applicable intellectual-property laws.

You may view the Website for legitimate personal or business-information purposes. You may not copy, reproduce, republish, distribute, alter, scrape, or misrepresent Website content or SellerPilot branding without prior written permission from ECOMPETE SOLUTIONS LTD.

You must not imply that SellerPilot, ECOMPETE SOLUTIONS LTD, or Alex Martinez endorses, operates, guarantees, or is associated with your business, products, services, or communications unless expressly agreed in writing.

9. Changes to the Website and these Terms

We may update, change, suspend, or remove Website content at any time. We may also update these Terms from time to time. The current version will be published on the Website with its updated date.

10. Governing law

These Terms and any non-contractual matters arising from or connected with use of the Website are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply. Nothing in these Terms excludes or limits rights that cannot lawfully be excluded.